Shipping policy

We're a small online business run by a husband-and-wife team. Every order is picked, checked and packed carefully at our fulfilment address, then sent straight to your door.

At a glance

Shipping summary

  • Delivery area: United States only

  • Shipping cost: Free US delivery on every order

  • Currency: USD ($)

  • Order cut-off: 2:00 PM EST on a business day

  • Processing time: 1–3 business days (Monday–Friday)

  • Transit time: 2–5 business days

  • Estimated delivery: 3–8 business days

  • Tracking: Available on every order

  • Courier partners: USPS, UPS, and FedEx (when appropriate)

1.Order placed :
You place your order online and choose your delivery address at checkout.

2.Payment confirmed :
Your payment is securely processed by Stripe. We never see or store your card details.

3.Order packed at our fulfilment address :
We pick, check and pack your items by hand at 113 Wyckoff Ave, Brooklyn, NY 11237.

4.Dispatched with tracking :
Your parcel is handed to our courier and a tracking number is emailed to you.

5.Delivered :
Your order arrives at the address you provided, ready to unwrap.

Delivery times
Delivery times are estimates, not guarantees. They can vary during busy periods such as the run-up to Christmas. We dispatch orders Monday to Friday only — weekends and US federal holidays are not counted as business days. Orders placed after 2:00 PM EST, or over a weekend or holiday, are processed on the next business day.

Estimated delivery (handling + transit)

Stage Duration
Processing (Mon–Fri) 1–3 business days
Transit (US-wide) 2–5 business days
Estimated total delivery 3–8 business days
Tracking your order
We use a tracked service on every order. As soon as your parcel is dispatched, we'll send a tracking link or number to the email address you used at checkout.
You can also visit our Track Order page if you need a quick way to get in touch about a delivery.

Delayed or lost parcels
If your parcel hasn't arrived within the estimated delivery window, please contact us with your order number. We'll check the tracking details, open a claim with the courier if needed, and keep you updated.
If your parcel arrives damaged, please email us photos of the item and packaging within 48 hours of delivery and we'll arrange a replacement or a full refund.

Delivery address & availability
We currently deliver to addresses within the United States only. Orders are shipped directly to the address you enter at checkout.

Questions about delivery?
We're a small family-run team and we read every message. If anything about shipping is unclear, get in touch and we'll help.

  • Website Name: Brooklyn Pets

  • Address: 113 Wyckoff Ave, Brooklyn, NY 11237


  • Phone: +1 (718) 552-2081

  • Customer Service Hours: 7 Days a Week, 9:00 AM – 7:00 PM EST

  • Response Time: up to 24 business hours